Shipping policy

Shipping Policy

At Lumea, we're committed to delivering your order as quickly and safely as possible. Every order includes tracked shipping, so you can monitor your package every step of the way. Our goal is to make your shopping experience smooth from checkout to delivery. 

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During peak periods (such as holidays, promotions, or new product launches), processing times may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

International Shipping

We proudly ship to customers worldwide.

Estimated Delivery Times

  • Standard International Shipping: 5–12 Business Days

Please note these delivery estimates begin after your order has been processed and shipped.

Delivery times may vary depending on:

  • Customs processing

  • Local postal services

  • Weather conditions

  • Peak holiday seasons

  • Carrier delays beyond our control

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number.

Tracking updates may take 24–72 hours to appear after your package has been dispatched.

If you haven't received your tracking information within 5 business days of placing your order, please contact our support team.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If you've entered an incorrect address, please contact us within 1 hour of placing your order. We'll do our best to update it before your order is processed.

Unfortunately, once an order has been processed or shipped, we cannot guarantee address changes.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipping fees may apply.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are not included in your purchase price and are the responsibility of the customer.

As customs regulations differ by country, we recommend checking with your local customs office before placing your order.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, unexpected delays can occasionally occur.

If your tracking has not updated for several days or your package has exceeded the estimated delivery timeframe, please contact us and we'll gladly investigate with the carrier on your behalf.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us resolve your claim as quickly as possible, please include:

  • Your order number

  • Photos of any damaged items (if applicable)

  • A brief description of the issue

We'll work with our shipping partners to find the best solution, whether that's a replacement or another appropriate resolution.

Multiple Shipments

In some cases, items within the same order may be shipped separately due to warehouse availability or inventory location.

If this happens, you'll receive separate tracking information for each shipment.

Need Help?

If you have any questions regarding your order or our shipping policy, our customer support team is here to help.

Email: teamlumeabeauty@gmail.com

We aim to respond to all enquiries within 24–48 business hours.